Back to Home

Privacy Policy

Last updated: January 1, 2025

Your Privacy is Our Priority

We're committed to protecting your family's privacy. This policy explains how we collect, use, and safeguard your information.

Information We Collect

Information You Provide to Us

  • • Child's name and mailing address
  • • Parent/guardian email address and account information
  • • Payment information (processed securely by Stripe)
  • • Communications you send to us

Information We Collect Automatically

  • • Website usage data and analytics
  • • Device information and IP address
  • • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your subscription orders
  • Personalize postcards with your child's name
  • Send important account and service updates
  • Process payments and prevent fraud
  • Improve our service and develop new features
  • Comply with legal obligations

Information Sharing

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in these limited circumstances:

  • With service providers who help us operate our business (like payment processors and shipping)
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

Children's Privacy

COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without parental consent. Parents control all account information and can request deletion of their child's data at any time.

Data Security

We protect your information using industry-standard security measures:

  • SSL encryption for all data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information
  • Payment processing through PCI-compliant Stripe

Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us at hello@postcardpals.com

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences. Some features may not work properly if cookies are disabled.

Contact Us

Questions about our privacy practices? We're here to help!

Email: hello@postcardpals.com