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Terms of Service

Last updated: January 1, 2025

Welcome to The Postcard Pals Adventure!

These terms govern your use of our service. By subscribing, you agree to these terms and join our adventure family!

1. Our Service

The Postcard Pals provides a monthly subscription service that delivers personalized postcards to children. Each subscription includes two postcards per month featuring the adventures of Leo, Maya, and their dog Rusty as they explore different states across America.

2. Subscription Terms

Monthly Billing: Your subscription is billed monthly at $12 per month. Billing occurs on the same date each month as your initial subscription.

Delivery: We aim to deliver postcards within 5-7 business days of processing. Delivery times may vary based on location and postal service conditions.

Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of your current billing cycle.

3. Payment and Refunds

Payment Processing: All payments are processed securely through Stripe. We do not store your payment information on our servers.

Happy Mail Guarantee: If you're not satisfied with your first month, contact us within 30 days for a full refund. Subsequent months are non-refundable once postcards have been shipped.

Failed Payments: If a payment fails, we'll attempt to process it again. After multiple failed attempts, your subscription may be suspended.

4. User Responsibilities

You agree to:

  • Provide accurate and current information for your account and delivery address
  • Notify us promptly of any changes to your delivery address
  • Use our service only for personal, non-commercial purposes
  • Not share, reproduce, or distribute our postcards for commercial purposes

5. Intellectual Property

All content, including but not limited to postcard designs, characters (Leo, Maya, and Rusty), stories, and artwork, are the exclusive property of The Postcard Pals. You may not reproduce, distribute, or create derivative works without our written permission.

6. Limitation of Liability

The Postcard Pals shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our service. Our total liability shall not exceed the amount you paid for your subscription in the twelve months preceding the claim.

7. Changes to Terms

We may update these terms from time to time. We'll notify you of significant changes via email or through our website. Continued use of our service after changes constitutes acceptance of the new terms.

8. Contact Information

Questions about these terms? We're here to help!

Email: hello@postcardpals.com